Sessions to help support your practice and practice teams deliver operational effectiveness and operational improvement; financial sustainability; digital and technological transformation and improving and delivering best practice in efficiency and patient care.

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09:10
  1. HR Clinic Live
    Practice and Business Management
    45 mins
    A brief employment law update followed by the opportunity for your HR questions to be answered!
    Speakers
    Speaker image for Claire Houston
    Claire Houston, Primary Care Management Consultant, Practice Index
    Speaker image for Robyn Clark
    Robyn Clark, Managing Partner, Kingswood Health Centre and Director, Institute of General Practice Management
10:25
  1. How Practices Can Streamline Clinical Workflows and Reduce Operational Costs
    Practice and Business Management
    45 mins
    Speakers
    Speaker image for Umair Gondal
    Umair Gondal, GP and Head of Clinical Services, Vallour
11:40
  1. CQC Update: Our Journey, Priorities and What’s Next for Primary and Community Care
    Practice and Business Management
    45 mins
    An update from CQC’s Chief Inspector of Primary and Community Care Our Chief Inspectors priorities What’s next for primary and community care
    Speakers
    Speaker image for Paul Johnson
    Paul Johnson, Director for Primary Care and Community Services, Central, Care Quality Commission
12:55
  1. CQC Q&A
    Practice and Business Management
    45 mins
    Speakers
    Speaker image for Kay Keane
    Kay Keane, Practice Manager, Urban Village Medical Practice and Director, The Institute of General Practice Management
    Speaker image for Sulaxni Nuinani
    Sulaxni Nuinani, Director of Primary and Community Care, Care Quality Commission
13:55
  1. Assessing Financial Performance
    Practice and Business Management
    45 mins
    This informative session will help you to understand your practice's financial performance. We'll share practical tips on improving outcomes that you can implement in your practice.
    Speakers
    Speaker image for Claire Houston
    Claire Houston, Primary Care Management Consultant, Practice Index
14:55
  1. Neighbourhoods – What You Need to Know
    Practice and Business Management
    45 mins
    In this session, Edward will give an overview of what he believe practice managers and partners can be and should be thinking about now, in relation to neighbourhoods. Speaking from an in-practice per …
    Speakers
    Speaker image for Edward Rigby
    Edward Rigby, Managing Partner, Laurel Bank Surgery
15:55
  1. Supporting Total Triage
    Practice and Business Management
    45 mins
    Robyn Clark talks through her practice’s process of moving to online total triage in 2024, the lessons learned and top tips for success.
    Speakers
    Speaker image for Robyn Clark
    Robyn Clark, Managing Partner, Kingswood Health Centre and Director, Institute of General Practice Management
09:00
  1. NHS Pensions: 2026 Update
    Practice and Business Management
    40 mins
    A practical and engaging session delivered by primary care managers who have a significant amount of real-life hands-on experience in NHS Pension administration.
    Speakers
    Speaker image for Tracy Dell
    Tracy Dell, Locum Practice Manager
09:55
  1. Increasing QOF and Prevalence
    Practice and Business Management
    40 mins
    Enhance patient outcomes by streamlining workflows and improving QOF performance, supporting both quality care and increased practice income.
    Speakers
    Speaker image for Valeed Ghafoor
    Valeed Ghafoor, GP Partner and Founder, Vallour
10:50
  1. Save Time, Save Money, Re-Energise your Team: Greener Practice in Action
    Practice and Business Management
    40 mins
    How can you save your practice time, money and workload, whilst improving patient care, inequalities, staff morale, CQC inspections and supporting Net Zero? Join us to find out! We'll give you case st …
    Speakers
    Speaker image for Katrina Davies
    Katrina Davies, GP and Director, Greener Practice CIC
    Speaker image for Honey Smith
    Honey Smith, GP and Director, Greener Practice CIC
12:30
  1. Medicines Optimisation: Operational Insights From CQC Inspections
    Practice and Business Management
    40 mins
    Medicines optimisation is one of the most consistent risk areas seen across primary and community care. This session will focus on: what we commonly see on inspection what good practice looks like sim …
    Speakers
    Speaker image for Kuldeep Virdee
    Kuldeep Virdee, Pharmacist Specialist, CQC
    Speaker image for Aadam Hashmi
    Aadam Hashmi, CQC
13:25
  1. Designing Roles That Work: Getting the Best Out of ARRS and Wider MDTs
    Practice and Business Management
    40 mins
    Many PCNs are sitting on significant ARRS funding but struggling to turn it into genuine workforce capacity. Roles are poorly defined, staff feel underused, and MDTs aren't firing on all cylinders. Th …
    Speakers
    Speaker image for Andrew King
    Andrew King, Primary Care Management Consultant
14:20
  1. Tackling DNAs, Demand and Capacity: Practical Approaches That Work
    Practice and Business Management
    40 mins
    This session explores practical, real-world approaches to tackling DNAs, managing rising demand, and optimising capacity within general practice. Drawing on frontline experience, it will focus on simp …
    Speakers
    Speaker image for Sophia Raja
    Sophia Raja, Managing Partner, Yardley Wood Health Centre
15:15
  1. Thriving Through Change: Leading Teams in Times of Constant NHS Reform
    Practice and Business Management
    40 mins
    This session explores how to effectively lead teams through ongoing NHS reform and organisational change. It focuses on practical leadership approaches to maintaining morale, building resilience, and …
    Speakers
    Speaker image for Sophia Raja
    Sophia Raja, Managing Partner, Yardley Wood Health Centre