This session explores strategies to improve primary care efficiency by optimising recruitment, implementing a skills matrix, and enhancing receptionist-led triage. Attendees will learn the importance of purposeful staffing, clearly defined roles, and attracting the right talent.  By the end of the session, participants will:  Understand how to implement a skills matrix to delegate tasks effectively, such as medication reviews and chronic disease management. Gain insights into optimising workforce planning to improve practice efficiency and patient care. Learn how to train receptionists in effective triage to prioritise patients based on urgency, improving care navigation. Develop strategies for recruiting and retaining the right team members to enhance service delivery. This session provides practical solutions to streamline primary care operations, ensuring a more effective and patient-centred approach to service provision.