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Scaling Primary Care in Urban Areas - Enabling Better Access and Care
This talk shares practical learnings on how to bring a digital at scale first offer to your practice, PCN and neighbourhood. We will look at the benefits to patients and practices. It explores how tools such as a digital front door, 24/7 booking, AI-supported triage, integrated research, and improved connections across health and social care can improve access, efficiency, and outcomes. The focus is on real-world implementation and achieving patient trust, input, and buy-in throughout.
