The NEC and The Primary Care Show are committed to ensuring that all visitors will be able to enjoy the same customer experience across the whole show. You can find more information below

Arriving at the venue

Blue Badge Parking 

The NEC has dedicated, sign-posted Blue Badge parking bays for visitors with disabilities, located on-site near the venue. Upon arrival, follow the blue badge signs to designated parking areas, and ensure your Blue Badge is clearly visible for inspection by staff who will direct you. While every effort is made to park Blue Badge holders as close as possible to their event, parking locations may vary based on demand.

To help you plan your Blue Badge Visitor Parking, The NEC has created a short film explaining what to expect when you arrive on-site at the NEC and the facilities we have available. Watch here

Please note, you should bring your Blue Badge with you, even if you are arriving by taxi or private coach.

If you are arriving by taxi and have your Blue Badge with you, you will be able to be dropped off at the main entrances. If you also require a pick up, please advise the taxi firm that you have a blue badge, and the taxi will be permitted to pick you up from the main entrances. If you are using a T.O.A black cab, you will be picked up at the ranks by the main entrances.

Getting around 

Inside the venue

Corridors and gangways are well-lit, and internal staircases are also supported by handrails. All levels are accessible by passenger lifts. The lifts are complete with low-reach buttons with braille; they are also fitted with distress alarms and back mirrors to assist with access and egress of wheelchair users. All conference rooms are either completely set with unfixed seating or have sections where we can accommodate spaces for wheelchair users.

 

Mobility Equipment Hire 

The NEC have a fleet of mobility equipment available to hire on a first-come, first-served basis. These can be booked online in advance, normally 3 months before the event. We recommend booking early to avoid disappointment.

Wheelchairs are available to hire for £5 for all visitors. The number of wheelchairs we have available is limited, so if you’ve got your own, please bring it with you.

Scooters are available for £20 per hire for all visitors.

All pre-bookings will be held until 1300hrs on the day they've been booked for, unless otherwise advised.

For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As the collection location varies from show to show, please check the collection point when making a booking.

Please note: Mobility equipment hire is only available during show open times, and we only accept payment by card for any equipment hired. Click here to book in advance.

Guide Dogs

Trained assistance and guide dogs are welcome but please be mindful that certain environments, where noise levels or attendance numbers are high, can be stressful or confusing for assistance dogs. For the safety and wellbeing of your dog please make them visible to staff and other visitors at all times. No other dogs are permitted inside the venue.

Hearing Impairements

Induction loop audio systems are fitted in various locations within the NEC and our theatres/conference rooms.

Induction Loop Sign

Quiet/ Sensory Room

For visitors who may need a calm space during their time at The Primary Care Show, a dedicated Quiet / Sensory Room is available on site.

This space is designed to provide a peaceful environment away from the busy exhibition halls.

For access details or directions to the room, please visit the Organisers’ Office.

  • Image of the sensory room
  • Image of the sensory room
  • Image of the sensory room

Toilet Facilities

Accessible toilets are available across the venue. Changing Places facilities are also available by Hall 20, on the Atrium side of the site and by Hall 2, on the Piazza side of the site (both of these are accessible with a radar key).

The Changing Places facilities provide more space for up to 2 carers - and extra features to meet additional needs, including height-adjustable adult-sized changing benches and a hoist system.

For more details, visit Changing Places

To download our Piazza/Atrium Map, please visit our download section

NEC Facilities

Emergency Evacuations

In the unlikely event of a fire or any other emergency, the fire alarms will be activated. Fire alarms are fitted with audible and visual signals to help visitors with hearing impairments. The venue fire marshals will assist visitors to evacuate the building.

If you require additional assistance in the event of an emergency please let the venue know and they will ensure that they support you in safely leaving the venue with a personal evacuation plan.