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09:15
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45 mins
- Practice and Business Management Programme
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10:15
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45 mins
- Practice and Business Management Programme
With significant changes to funding and finance in the last 12 months, we discuss ways in which practices can best manage the available resources to deliver long term financial sustainability.
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11:15
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45 mins
- Practice and Business Management Programme
High volumes of patients are transferred every day between health and care settings. However, their information does not always flow smoothly between those settings, resulting in errors, delays, duplication of tests, and not receiving timely and effective treatment. PRSB's eDischarge Summary Standard and work on Transfers of Care enables hospitals to safely transfer accurate clinical information and coded data to GP surgeries, care homes and community services when a patient is discharged, improving the quality and consistency of care. Dr Nilesh Bharakhada, GP and Executive Clinical Director at PRSB, will showcase the opportunity and update on a pilot project which aims to support the digital transfer of structured information from hospital to General Practice on discharge.
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12:15
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45 mins
- Practice and Business Management Programme
Learn how to maximise online total triage for your team and your patients and help improve access.
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13:15
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45 mins
- Practice and Business Management Programme
In this session, we will discuss an innovative approach to patient care that can help you to drive efficiencies and improve capacity and access.
14:15
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45 mins
- Practice and Business Management Programme
Delegates attending the "ARRS in Practice" presentation will gain an understanding of how ARRS staff in administration and Advanced Roles are being used in practice. They will learn about the practicalities, challenges, and successes of integrating these roles, potentially including specific examples and key considerations for effective implementation.
15:15
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45 mins
- Practice and Business Management Programme
With demand for menopause care soaring and no additional funding to meet it, how can GP practices support patients effectively without overwhelming existing resources? This session explores practical, evidence-based strategies to streamline menopause care, reduce appointment pressures, and enhance patient outcomes. Through a real-world case study, we'll illustrate how one practice successfully supported its in-house menopause specialist, shortened consultation times, reduced repeat appointments, and provided essential lifestyle optimisation without increasing costs. This talk is designed for Practice Managers looking for scalable, cost-effective solutions that improve menopause care while protecting valuable GP time.
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16:15
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45 mins
- Practice and Business Management Programme
HR Expert Robyn Clark answers your burning HR questions live!
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09:15
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45 mins
- Practice and Business Management Programme
Empowering practice managers to drive transformation in primary care.
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10:15
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45 mins
- Practice and Business Management Programme
This session explores strategies to improve primary care efficiency by optimising recruitment, implementing a skills matrix, and enhancing receptionist-led triage. Attendees will learn the importance of purposeful staffing, clearly defined roles, and attracting the right talent. By the end of the session, participants will: Understand how to implement a skills matrix to delegate tasks effectively, such as medication reviews and chronic disease management. Gain insights into optimising workforce planning to improve practice efficiency and patient care. Learn how to train receptionists in effective triage to prioritise patients based on urgency, improving care navigation. Develop strategies for recruiting and retaining the right team members to enhance service delivery. This session provides practical solutions to streamline primary care operations, ensuring a more effective and patient-centred approach to service provision.
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11:15
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45 mins
- Practice and Business Management Programme
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12:15
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45 mins
- Practice and Business Management Programme
A practical and engaging session for IPC leads, primary care staff and managers with a responsibility for all things IPC. Providing an overview and insight into how IPC leads and managers work together to support the IPC requirements and remain complaint. Explore the elements of the IPC role and your duties in relation to implementing processes, conducting audits and producing the annual report for your practice. At the end of the session, you will be more confident about what you need to know to ensure compliance and be ready for your CQC inspection.
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13:15
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45 mins
- Practice and Business Management Programme
- Methods to streamline the management of abnormal bloods
- Protocol development
- Setting up sms and patient messaging infrastructure
- Training up HCPs to carry out management of abnormal bloods
- Automation methods
- Cost saving vs patient continuity approach
- How to meet changing demands of patients
- How to map out inefficiencies and resolve them
- How to maximise resources within primary care
14:15
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45 mins
- Practice and Business Management Programme
Sharing strategies for improving communication with patients, gaining feedback and improving health access.
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15:15
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45 mins
- Practice and Business Management Programme
A practical and engaging session delivered by primary care managers who have a significant amount of real-life hands-on experience in NHS Pension administration. The session is suitable for new and experienced NHS pension scheme administrators and will provide an update on scheme requirements and how to use the scheme as a tool to recruit and retain staff for new joiners and those who can benefit from flexible retirement. The session will support compliance and should leave you feeling more confident and informed about the requirements of the role of NHS pension administrator.
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